After the post blew up, the Reddit user reproduced the bug and stated that, five minutes after initiating the call, there was no response from emergency services or evidence that 911 had been called - both the on-device phone log and the carrier (Verizon) phone log came up empty. The public clearly agrees, seeing as the post on /r/GooglePixel became the subreddit’s most upvoted post of all time. Thankfully, the user’s grandmother had landline service, so the user was able to call 911 in the end, but the situation was nonetheless very troubling for the user.
After placing the call, the user said the phone call “got stuck immediately after one ring” and that they were “unable to do anything other than click through apps with an emergency phone call running in the background.” The user, who owns a Google Pixel 3 running Android 11, attempted to dial 911 to get their grandmother medical attention for a suspected stroke. On the 29th of November, Reddit user KitchenPicture 5849 posted a harrowing story about how their Pixel phone failed to connect to emergency services. With contributions from: Kieron Quinn ( ), Luca Stefani ( ), Matheus Kiser ( ), and James Woglom ( ) Written by Mishaal Rahman ( ) and edited by, Kuba Wojciechowski ( ), and Al Sutton ( ).
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